(If existing case is below 7500000 please note in Comments) Case Number Your case number is a 7 or 8 digit number above 7500000. Full refund less 15 of flight fare and administration fee (applicable per person, per one-way flight) when cancelled prior to the flight scheduled departure. Your case reference number is a 7 or 8 digit number above 7500000. The Aer Lingus website, mobile app and self-service kiosks are now fully available for customers to check-in and manage their bookings. Customers on the canceled flights were re-accommodated within 72 hours.ĭelays were cleared by September 11, with the carrier operating at 98% of its schedule.Īer Lingus will continue its independent questioning of Kyndryl about the event, with Embleton adding that a “robust backup system” is part of an agreement between the airline and its IT provider. Please enter your case number if you already have one, your case number is a number above 7500000. This morning we welcomed 73 Team Ireland athletes on flight EI 692 to Düsseldorf. Check your eligibility for compensation with our free online compensation calculator. Insist on your basic benefits and services at the airport. Collect proof: photos, receipts of expenses, Aer Lingus booking number, vouchers, etc. The remaining 700 applications are expected to be processed by the end of October.Īer Lingus has not disclosed how much money had been paid out in compensation, though it is in “the millions of euro,” as reported by RTÉ.Ĭarberry notes that 11,000 customers’ flights were canceled during the outage, with another 21,000 experiencing delays. Confirm the reason for the delay or cancellation. Moriarty noted that the airline had implanted a new monitoring system and replaced the failed backup card, with Aer Lingus also looking for a “tertiary system” to add further resilience.Īccording to airline chief customer officer Susan Carberry, approximately 7,500 customers had sought compensation from the airline, with the airline having processed 91% of them.
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