This is essential to ensure you connect to a live agent that deals with your exact issue. You'll first have to answer some questions asked by a chatbot. However, you won't be directly connected to an agent at first. The website provides two options for its US-based customers at the bottom of the page: "Refund Assistant" and "Live Chat." We recommend The 'Refund Assistant' option because you'll get a fast, straightforward answer regarding your circumstance. Now you will have different options depending if you are located in the US or UK. In the dropdown list that appears, click on 'PlayStation Store refunds' and continue. The choice has a distinct PlayStation logo on a bag. Once you click the blue button, you'll be redirected to the contact support page.Ĭlick on the 'PS Store & Refunds' option from the different issues. Remember that you will only be eligible for a refund if you request the refund before 14 days from the purchase and you didn't download or stream the content.Ĭlick on the blue 'Contact PlayStation Support' button to officially start the PS5 game refund process. Once there, scroll down and select the "Games & add-ons option". Go to the refund requests webpage on the company's support website. It is valid, especially, for those who wonder how to refund a game on PS5 when you are based in the UK. This method is a bit longer than the previous one. Method 2: Contact PlayStation Support (Especially for UK Customers) We recommend by phone, as you can try to persuade the operator better than by chat. Now you can choose between being contacted by chat or by phone. The Bot will provide you with a Support ID. Otherwise, you may not be eligible for a refund.Įnter the days that have passed since you purchased the game. The Bot will ask you if you have already streamed or downloaded the content. We recommend selecting "I’ve changed my mind", as it will avoid more unnecessary questions. In this case, click on "Return a game or add-on" The Support Bot will want to know why you want a refund. The Support Bot will ask you if you are the owner of the account for the Playstation Network that was charged. Go to the refund requests webpage on the company's support website and click on the "Request Refund" button. This is the fastest method to refund a game on PS5. Choose which method you think will be the most efficient and suitable for your situation: Method 1: ‘Request Refund’ Button There are two ways to get a refund on PS5. If you already have, the company can only provide you with a refund if the game is faulty.Ĭheck out the official PS5 refund policy if you want to get the legal details. Once you do it, it automatically becomes non-refundable. Not Having Streamed Or Downloaded The Game. You should send a refund request within 14 days of purchasing the game from the PlayStation store to be eligible. Yes, you can get a full refund for your PS5 game, but there are specific conditions the game has to meet to be able to get a refund:ġ4-day Refund Policy. Have you purchased a PS5 game only to realize it was the wrong version or changed your mind? **Can you refund that game on PS5?**Thanks to PlayStation's refund policy, you can get your money back if you meet specific standards.ĭiscover the best and easiest ways to get a game refund on PS5.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |